Sales Advisor – Fenix Family UK
Join Fenix as a Sales Advisor and make every call count, guiding families with empathy, clarity, and care while growing your career in a meaningful way.
We usually respond within three days
Sales Advisor, Fenix Family UK
Location: Stockholm, Sweden
Company: Fenix Family
Working language: English
Employment Type: Full-time, office based
About Fenix
At Fenix, our mission is to simplify the process of arranging a funeral when a loved one passes away. We combine empathetic support with innovative technology to make a traditionally complex and emotional time easier to navigate. Since launching in the UK in 2020, we’ve grown rapidly and now operate in major cities across the country.
We’re a small but driven team with a shared commitment to delivering exceptional service when it matters most. We are looking for a Sales Advisor to take a key role in shaping our customer experience and sales performance.
The Role:
As a Sales Advisor, you’ll be the first point of contact for our customers, often during an emotionally challenging time. You will be responsible for handling incoming calls with care and professionalism and converting these into confirmed funeral arrangements.
This is a varied, fast-paced role that combines relationship-building, problem solving and sales negotiation.
Key Responsibilities:
Take incoming calls and convert them into sales leads
Build relationships with clients and offer services that meets their needs
Overcome objections and be solution oriented to secure the lead
Liaise between our partners and third party suppliers to provide accurate quote and availability to clients in order to close leads
Maintain acute and up to date records on our CTM system, including generating quotes and creating documents.
Collaborate with colleagues in other departments to support customer journey
What we are looking for:
Exposure or experience in telesales, sales, customer service roles in UK
Cultural awareness of UK (including good understand of UK geography)
Track record of working in fast pace environment, ideally in target driven role
Strong communication, negotiation and mediation skills
Excellent telephone manner and ability to build rapport quickly
Can do attitude and ability to work independently to a high standard
Good IT literacy (CTM experience is desired)
Resilient and adaptable
Empathetic and compassionate approach
We look forward to connect with you!
- Department
- SALES DEPARTMENT
- Locations
- Stockholm
Stockholm
Benefits
-
Benefit № 1
Competitive, market-based pay
-
Benefit № 2
Flexibility in daily work, wellness allowance and pension
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Benefit № 3
Corporate events, ongoing opportunities for personal development and skills-enhancing initiatives
Our values
EMPATHETIC
We understand how difficult life's serious moments can be, therefore we help our customers in a caring way throughout the process.
COMPETENT
We support our customers with knowledgeable, committed employees and smart digital services.
TRANSPARENT
Security and trust overcome anxiety and uncertainty. Therefore, we are keen to use clear language and a simple approach.
About Fenix Family AB
Headquarters
24 Old Queen Street, London SW1H 9HP
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